Delays in processing phishing submissions

Incident Report for Expel, Inc.

Resolved

This incident has been resolved.
Posted Jun 18, 2026 - 09:29 EDT

Update

Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. We've identified the cause and we are working with the vendor to address the issue. We expect to retrieve and process them once service is restored.
Posted Jun 17, 2026 - 23:17 EDT

Update

We think we have identified the problem and are working on a resolution right now. Will update again in 60 minutes.
Posted Jun 17, 2026 - 22:12 EDT

Update

We are continuing to investigate this issue. Will post another update in 60 minutes.
Posted Jun 17, 2026 - 20:59 EDT

Update

We are continuing to investigate this issue
Posted Jun 17, 2026 - 20:07 EDT

Investigating

We are investigating an issue affecting the processing of phishing submissions. Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed.

Our team is actively working to identify the cause. We will provide an update by 00:00 UTC.
Posted Jun 17, 2026 - 19:11 EDT
This incident affected: Phishing submissions.