All Systems Operational
Workbench availability Operational
Workbench global network connectivity Operational
Workbench login Operational
Workbench features Operational
Investigative actions Operational
File uploads Operational
Notifications Operational
Email Operational
Slack Operational
Teams Operational
Ticketing systems (via email, such as Jira) Operational
PagerDuty Operational
Opsgenie Operational
ServiceNow Operational
Assembler connectivity Operational
Alert ingestion Operational
Slack channels for customers Operational
Phishing submissions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Infrastructure Maintenance Jun 25, 2024 06:00-06:30 EDT
We will be undergoing routine maintenance between 6:00 - 6:30 ET on 6/25. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.

Posted on Jun 18, 2024 - 10:26 EDT
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Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024
Resolved - All assemblers are reconnected to the VPN. We have restarted all services on the affected assemblers and they have resumed ingesting alerts. No alert data has been lost, and the backlog of alert ingestion for the affected assemblers has been processed. The incident is resolved.
Jun 22, 10:50 EDT
Monitoring - All assemblers are reconnected to the VPN. We have restarted all services on the affected assemblers and are monitoring recovery. Please expect another update by 11am EDT.
Jun 22, 10:29 EDT
Update - All assemblers are reconnected to the VPN. We are continuing to restart services on the assemblers to restore full functionality. Please expect another update by 10:30am EDT.
Jun 22, 09:34 EDT
Update - All assemblers are reconnected to the VPN. We are continuing to restart services on the assemblers to restore full functionality. Please expect another update by 9:30am EDT.
Jun 22, 09:05 EDT
Update - All assemblers are reconnected to the VPN. We are continuing to restart services on the assemblers to restore full functionality. Please expect another update by 8:30am EDT.
Jun 22, 08:06 EDT
Identified - We have identified the issue and are issuing a fix. Assemblers are mostly reconnected to the VPN. We are restarting services on the assemblers. Please expect another update by 8am EDT.
Jun 22, 07:32 EDT
Update - We are continuing to investigate the incident. Assemblers are slowly reconnecting to the VPN. Please expect another update by 7:30am EDT
Jun 22, 06:45 EDT
Update - We are continuing to investigate this issue.
Jun 22, 06:45 EDT
Investigating - Customer v2 assemblers have disconnected from Expel and are not currently pulling alert data. Alert ingestion through assemblers is delayed until assemblers are reconnected. Direct/cloud alert ingestion is unaffected.
Jun 22, 06:05 EDT
Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - Our upstream vendor has resolved their outage, and our alert ingestion backlog has been processed. Alert ingestion is back to normal.
Jun 13, 15:01 EDT
Monitoring - We are seeing initial signs our vendor has started to address the issue, and our alert ingestion is starting to recover. Expect another update by 3:00 pm EDT.
Jun 13, 14:32 EDT
Identified - An outage with one of our vendors is causing delays in alert ingestion from cloud devices. The outage is being investigated, and we will provide an update by 2:30pm EDT.
Jun 13, 14:11 EDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.