Expel, Inc. Status

Service Update: Orca Security Integration

Identified - We’re upgrading our API connection and that may impact delivery of some alerts to Workbench.

We are actively investigating and collaborating on a solution to ensure the consistent and complete delivery of all alert data.

Please reach out to Orca if you’d like additional information.

Thank you for your patience and understanding as we work through this.
Nov 12, 2025 - 10:28 EST

Workbench availability Operational

Workbench global network connectivity Operational

Workbench login Operational

Workbench features Operational

Investigative actions Operational

File uploads Operational

Notifications Operational

Email Operational

Slack Operational

Teams Operational

Ticketing systems (via email, such as Jira) Operational

PagerDuty Operational

Opsgenie Operational

ServiceNow Operational

Assembler connectivity Operational

Alert ingestion Operational

Slack channels for customers Operational

Phishing submissions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 4, 2026

No incidents reported today.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

Workbench Outbound Notifications Delay

Resolved - The incident has been resolved, and all delayed notifications have been delivered. No customer data was lost, and SOC operations were not impacted.
Feb 2, 17:33 EST

Monitoring - We are observing that delayed messages are starting to be delivered. We will monitor the backlog of delayed notifications and the health of the system. We will provide an update by 22:30 UTC.
Feb 2, 17:12 EST

Update - Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:30 UTC.
Feb 2, 17:00 EST

Identified - We have identified the root cause as an issue with a 3rd party vendor. They are actively working on resolving the issue. We have confirmed that outbound notifications from Workbench have not been delivered to to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie since 19:30 UTC. These notifications are queued and will be re-sent when the issue is resolved. Alert ingestion is not affected. We will provide another update by 21:30 UTC.
Feb 2, 16:15 EST

Investigating - Expel is investigating an issue with Workbench notifications that may be preventing users from receiving outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie integrations since 19:30 UTC. We will provide an update by 21:30 UTC.
Feb 2, 16:00 EST

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

Scheduled infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 17:05 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 EST

Scheduled - We will be undergoing routine maintenance between 5:00 pm - 5:05 pm ET on Jan 29. During the maintenance window, we don't anticipate any downtime. We have tested this in staging with no downsides; if any issues, it will take 5 minutes to revert at the slowest.

All notifications and alerts will be processed during the maintenance window.

The maintenance window is for releasing Kong in prod.
Jan 22, 09:54 EST

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

Service Update: Wiz Alert Status Syncing

Resolved - Resolved - On January 23rd we have fixed and re-enabled alert status syncing between Expel Workbench and Wiz. If alert status syncing is not working as expected, please ensure the required permissions outlined in the Setup Guide are provided.
Jan 26, 10:22 EST

Identified - On May 19th, we temporarily disabled the alert status syncing feature between Expel Workbench and Wiz due to an identified error.

Importantly, this does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding.

We will share an update as soon as the fix is deployed and syncing is re-enabled.

Thank you for your understanding.
Jun 11, 13:13 EDT

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.