Resolved -
The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.
May 13, 12:46 EDT
Update -
We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.
May 13, 12:38 EDT
Identified -
We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.
May 13, 12:23 EDT