Investigating - On June 18th, a change was made in Expel's environment that inadvertently introduced logic that silently indexed vendor alerts. This change was reverted in order to restore alerting as soon as it was identified on July 1st. Our team has identified several alerts that occurred during the impacted service period within a number of customer environments that we are replaying. If any incidents surface, impacted customers will be notified via Workbench. In the meantime please do not hesitate to reach out to our team with any questions.
Jul 13, 2026 - 16:20 EDT
Workbench availability Operational
Workbench global network connectivity Operational
Workbench login Operational
Workbench features Operational
Investigative actions Operational
File uploads Operational
Dashboards Operational
Notifications Operational
Email Operational
Slack Operational
Teams Operational
Ticketing systems (via email, such as Jira) Operational
PagerDuty Operational
Opsgenie Operational
ServiceNow Operational
Assembler connectivity Operational
Alert ingestion Operational
Slack channels for customers Operational
Phishing submissions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Workbench global network connectivity ?
Fetching
Workbench availability ?
Fetching
Jul 18, 2026

No incidents reported today.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Resolved - The incident has been resolved, and all systems are once again fully available. No customer data was lost; SOC operations were impacted, but are back to normal.
Jul 16, 23:01 EDT
Monitoring - We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.
Jul 16, 22:34 EDT
Investigating - At 9:58pm EDT, we began experiencing a problem with the Workbench database that is preventing users from accessing Workbench. We will provide an update by 11pm EDT.
Jul 16, 22:21 EDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

Unresolved incident: Issue affecting some vendor alerts.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.