Monitoring - As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device have coverage and alerts are being processed.
Identified - Microsoft is rolling out deprecation of legacy Exchange tokens that may prevent your users from being able to report emails using the Expel custom Office 365 Phishing button.
Expel is working on development and testing of an updated Expel O365/M365 Phishing button for web and desktop applications that will work with the NAA authentication scheme.
Resolved -
This issue has been resolved. All notifications in the backlog have been delivered and new notifications are being delivered as normal.
May 15, 10:22 EDT
Monitoring -
The action we've taken has stabilized notification delivery and we are monitoring while notifications are being delivered from the backlog. An update will be posted no later than 10:45am EST.
May 15, 10:15 EDT
Identified -
We're experiencing a delay in delivering some notifications. We've identified the issue and are taking corrective action. We will provide another update by 10:30am EST.
May 15, 09:54 EDT
Resolved -
The incident has been resolved, and Workbench investigative and remediation actions are fully available.
May 13, 18:07 EDT
Monitoring -
We have resolved the root issue and our workbench actions capabilities have fully resumed normal operations as of 3:15 pm ET
May 13, 15:32 EDT
Update -
While we have isolated the system with degraded performance, we continue the technical triage of the issue to determine the root case and restore full service as quickly as possible.
We will provide an update at 4 PM ET
May 13, 15:08 EDT
Investigating -
We are actively investigating intermittent service degradation to Workbench investigative and remediation actions. Customers may not be able to access some sections of the portal as a side effect. We will provide an update at 3 PM ET
May 13, 14:37 EDT