Expel, Inc. Status

All Systems Operational

Workbench availability Operational

Workbench network connectivity Operational

Workbench login Operational

Workbench features Operational

Investigative actions Operational

File uploads Operational

Email notifications Operational

Assembler connectivity Operational

Alert ingestion Operational

Slack channels for customers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Workbench network connectivity

Fetching

Workbench login uptime

Fetching

Past Incidents

Dec 13, 2018

No incidents reported today.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Intermittent Assembler VPN Connectivity Interruption

Resolved - We experienced intermittent Assembler VPN connectivity interruptions between 10:39 PM and 11:38 PM U.S. Eastern time (Dec 6 03:39 - 04:38 UTC) due to network maintenance at an infrastructure provider. All alerts and investigative activity is queued during interruptions like this and processed as soon as connectivity is restored.
Dec 5, 22:39 EST

Scheduled Device Tasking Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 15:43 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:00 EST

Scheduled - We will be deploying an update to our device tasking infrastructure between 20:00 UTC (3:00PM US/Eastern) - 21:00 UTC (4:00PM US/Eastern), 2018-12-5. During this maintenance window, alert polling may be delayed, and investigative actions may be unavailable.
Dec 4, 14:49 EST

Dec 4, 2018

No incidents reported.

Dec 3, 2018

Alert ingestion delayed for Cloud devices

Resolved - A fix for this problem has been deployed and we confirmed that "Security device problem resolved" notifications have been sent for all affected devices and that data is successfully being ingested.
Dec 3, 20:09 EST

Identified - We've identified an issue in the Expel backend that caused alert ingestion to not work for all Cloud devices. A fix will be deployed within one hour. All pending data will be ingested and analyzed after that.
Dec 3, 19:22 EST

Investigating - All Cloud devices (infrastructure and apps) are marked as Unhealthy in Workbench, and all customers with "Security device health" notifications enabled received a notification that your Cloud security device is unhealthy. We are investigating the cause of these notifications and will post an update within one hour.
Dec 3, 18:57 EST

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.