The third-party vendor responsible for the issues has provided a workaround which we have implemented in our infrastructure. The incident has been resolved, and all systems are once again fully available.
Posted Oct 21, 2025 - 00:59 EDT
Monitoring
The third-party vendor responsible for the issues affecting Expel Workbench has taken corrective action, which is improving Workbench availability and data ingestion speeds. No data has been lost. We’re monitoring for further issues, and will provide additional updates as necessary.
Posted Oct 20, 2025 - 19:35 EDT
Update
We're making progress addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We will provide our next update by 11:30pm UTC.
Posted Oct 20, 2025 - 18:58 EDT
Update
Our team continues to work on addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We will provide our next update by 11:00pm UTC.
Posted Oct 20, 2025 - 18:31 EDT
Update
Our team is addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We’re validating a solution and will provide our next update by 10:30pm UTC.
Posted Oct 20, 2025 - 17:59 EDT
Update
We're still managing the ongoing issue with a third-party vendor, which continues to affect Expel Workbench availability and slow data ingestion. No data has been lost. Our team is still working on a solution, and we will provide our next update by 10:00pm UTC.
Posted Oct 20, 2025 - 17:24 EDT
Update
The ongoing issue with a third-party vendor is still affecting Expel Workbench availability and slowing data ingestion. No data has been lost. We continue to work on a solution and will post our next update by 9:30pm UTC.
Posted Oct 20, 2025 - 16:55 EDT
Update
An issue with a third-party vendor is impacting Expel Workbench availability, slowing down data ingestion. No data has been lost. We’re actively working through a solution and will provide an update by 9:00pm UTC.
Posted Oct 20, 2025 - 16:25 EDT
Identified
We’ve identified an issue with a third-party vendor affecting Expel Workbench availability, and also slowing down our ingestion of data. No data has been lost. We’re monitoring the situation closely and will provide an update by 8:30pm UTC.
Posted Oct 20, 2025 - 16:02 EDT
Investigating
We are investigating a problem causing Expel Workbench to be intermittently unavailable. We will provide an update by 8:00 PM UTC.
Posted Oct 20, 2025 - 15:41 EDT
This incident affected: Workbench availability (Workbench login) and Alert ingestion.