Workbench Availability due to Database Issue

Incident Report for Expel, Inc.

Resolved

The incident has been resolved, and all systems are once again fully available. No customer data was lost; SOC operations were impacted, but are back to normal.

Posted Jul 16, 2026 - 23:01 EDT

Monitoring

We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

Posted Jul 16, 2026 - 22:34 EDT

Investigating

At 9:58pm EDT, we began experiencing a problem with the Workbench database that is preventing users from accessing Workbench. We will provide an update by 11pm EDT.

Posted Jul 16, 2026 - 22:21 EDT

This incident affected: Workbench availability (Workbench global network connectivity, Workbench login) and Workbench features (Investigative actions, File uploads, Dashboards).