Alert Ingestion Major Outage

Incident Report for Expel, Inc.

Resolved

This incident has been resolved. Thank you for your patience.

Posted Oct 17, 2019 - 12:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2019 - 11:23 EDT

Identified

We have isolated the problem to one of the databases in our cloud infrastructure. We are working with the cloud provider to resolve the issue and simultaneously executing failover procedures.

Posted Oct 17, 2019 - 11:08 EDT

Investigating

We are currently investigating issues with alert ingestion.

Posted Oct 17, 2019 - 10:17 EDT

This incident affected: Workbench features (Investigative actions) and Alert ingestion.