All systems are fully operational. Our notification provider has resolved the incident. Some notifications may have been sent multiple times.
Posted May 11, 2023 - 16:18 EDT
Update
Our notification provider has identified the issue and is continuing to work on a remediation. No data has been lost, and we are continuing to resend messages as they fail. We will provide another update by 4:30pm EDT.
Posted May 11, 2023 - 14:22 EDT
Update
Our notification provider has identified the issue and is continuing to work on a remediation. No data has been lost, and we are continuing to resend messages as they fail. We will provide another update by 1:30pm EDT.
Posted May 11, 2023 - 12:20 EDT
Identified
Our notification provider has identified the issue and is working on a remediation. No data has been lost, and we are continuing to resend messages as they fail. We will provide another update by 12pm EDT.
Posted May 11, 2023 - 11:11 EDT
Investigating
Since 6:47am ET this morning, some notifications have been delayed due to failures with our notification provider. Email notifications are the most affected at the moment. No data has been lost; we are able to resend messages as they fail. We are investigating this issue with our notification provider, and will provide an update by 11am ET.
Posted May 11, 2023 - 09:18 EDT
This incident affected: Notifications (Email, Slack, Teams, Ticketing systems (via email, such as Jira), PagerDuty, Opsgenie, ServiceNow).