Delayed Notifications

Incident Report for Expel, Inc.

Resolved

All delayed messages have been delivered and the notifications system is fully operational.
Posted Jun 18, 2026 - 19:28 EDT

Monitoring

The cause of the notification delays has been resolved and we are observing delayed messages being delivered. All delayed notifications will be processed and we will continue to monitor.
Posted Jun 18, 2026 - 18:13 EDT

Update

Workbench notifications continue to be delayed since 19:09 UTC due to an issue with a third-party notification vendor. They are working on a fix. All delayed notifications will be processed once the outage is resolved. Next update 22:00 UTC
Posted Jun 18, 2026 - 17:35 EDT

Identified

We've identified the cause of the delayed notifications as an issue with a third-party notification vendor. A fix is currently being applied. Workbench notifications have been delayed since 19:09 UTC, and we'll provide another update at 21:30 UTC.
Posted Jun 18, 2026 - 17:05 EDT

Investigating

At 2pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers. We will provide an update by 5pm ET.
Posted Jun 18, 2026 - 16:37 EDT
This incident affected: Notifications (Email, Slack, Teams, Ticketing systems (via email, such as Jira), PagerDuty, Opsgenie).