Phishing Service Sending Multiple Notifications
Resolved
The hotfix for phishing submission outcome emails was successful and behavior has returned to normal. This incident is resolved.
Posted Jan 07, 2026 - 17:54 EST
Monitoring
The hotfix for duplicate phishing outcomes has been deployed and we are monitoring. Next update at 6pm EST.
Posted Jan 07, 2026 - 17:00 EST
Identified
We believe we have identified the root cause of duplicate phishing outcome emails and are preparing a hotfix. Next update at 5pm EST.
Posted Jan 07, 2026 - 16:11 EST
Investigating
Starting 1/6/25 at roughly 12:00 EST, we have identified an issue with our phishing service where outcome emails are being sent multiple times to some users and are investigating the root cause. Ingestion and email review are not affected. We will provide an update at 4pm EST.
Posted Jan 07, 2026 - 14:51 EST