Assemblers are not connected

Incident Report for Expel, Inc.

Resolved

The issue has been resolved, all ingestion is healthy, no alerts were lost.

Posted Feb 03, 2023 - 12:01 EST

Monitoring

We have identified and implemented a fix and Assembler connectivity has been restored. We are continuing to monitor the situation.
No alerts were dropped.

Posted Feb 03, 2023 - 11:30 EST

Investigating

There is an issue with production assembler servers, preventing assemblers from establishing connections to the Expel backend, since 10:05 ET this morning. Alert ingestion for on-prem devices is currently down while we work to resolve this issue. We are working to rectify the situation.

Posted Feb 03, 2023 - 10:35 EST

This incident affected: Assembler connectivity.