Expel, Inc. Status

Service Update: Wiz Alert Status Syncing

Identified - On May 19th, we temporarily disabled the alert status syncing feature between Expel Workbench and Wiz due to an identified error.

Importantly, this does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding.

We will share an update as soon as the fix is deployed and syncing is re-enabled.

Thank you for your understanding.
Jun 11, 2025 - 13:13 EDT

Workbench availability Operational

Workbench global network connectivity Operational

Workbench login Operational

Workbench features Operational

Investigative actions Operational

File uploads Operational

Notifications Operational

Email Operational

Slack Operational

Teams Operational

Ticketing systems (via email, such as Jira) Operational

PagerDuty Operational

Opsgenie Operational

ServiceNow Operational

Assembler connectivity Operational

Alert ingestion Operational

Slack channels for customers Operational

Phishing submissions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2025

No incidents reported today.

Oct 29, 2025

Alert Ingest Delay for O365

Resolved - Microsoft has confirmed that the O365 outage has been completely resolved.
Our integration with O365 remains healthy and no customer data was lost.
Oct 29, 22:22 EDT

Update - Our integration with O365 has become healthy and the backlog of events have been processed. We will continue to monitor the O365 service outage and will provide updates as they come.
Oct 29, 17:57 EDT

Monitoring - Our integration with O365 has become healthy. We are currently ingesting and processing a backlog of events and will provide another update in 60 minutes.
Oct 29, 16:59 EDT

Update - Microsoft has reported an outage affecting O365 services. As a result of this outage, our integration with O365 is currently reporting as unhealthy.

We are actively monitoring this issue and will provide an update within 60 minutes, or as soon as more information is available.
Oct 29, 16:09 EDT

Identified - Microsoft has reported an outage affecting O365 services. As a result of this outage, our integration with O365 is currently reporting as unhealthy.

We are actively monitoring this issue and will provide an update within 60 minutes, or as soon as more information is available.
Oct 29, 13:17 EDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

Scheduled Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Oct 27, 10:40 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 EDT

Scheduled - We will be undergoing maintenance between 10:00 - 10:40 ET on 10/27. During the maintenance window, there may be delays in notifications sent to customers for unhealthy devices.

All notifications and alerts will be processed during the maintenance window.
Oct 17, 14:10 EDT

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Workbench Availability

Resolved - The third-party vendor responsible for the issues has provided a workaround which we have implemented in our infrastructure. The incident has been resolved, and all systems are once again fully available.
Oct 21, 00:59 EDT

Monitoring - The third-party vendor responsible for the issues affecting Expel Workbench has taken corrective action, which is improving Workbench availability and data ingestion speeds. No data has been lost. We’re monitoring for further issues, and will provide additional updates as necessary.
Oct 20, 19:35 EDT

Update - We're making progress addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We will provide our next update by 11:30pm UTC.
Oct 20, 18:58 EDT

Update - Our team continues to work on addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We will provide our next update by 11:00pm UTC.
Oct 20, 18:31 EDT

Update - Our team is addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We’re validating a solution and will provide our next update by 10:30pm UTC.
Oct 20, 17:59 EDT

Update - We're still managing the ongoing issue with a third-party vendor, which continues to affect Expel Workbench availability and slow data ingestion. No data has been lost. Our team is still working on a solution, and we will provide our next update by 10:00pm UTC.
Oct 20, 17:24 EDT

Update - The ongoing issue with a third-party vendor is still affecting Expel Workbench availability and slowing data ingestion. No data has been lost. We continue to work on a solution and will post our next update by 9:30pm UTC.
Oct 20, 16:55 EDT

Update - An issue with a third-party vendor is impacting Expel Workbench availability, slowing down data ingestion. No data has been lost. We’re actively working through a solution and will provide an update by 9:00pm UTC.
Oct 20, 16:25 EDT

Identified - We’ve identified an issue with a third-party vendor affecting Expel Workbench availability, and also slowing down our ingestion of data. No data has been lost. We’re monitoring the situation closely and will provide an update by 8:30pm UTC.
Oct 20, 16:02 EDT

Investigating - We are investigating a problem causing Expel Workbench to be intermittently unavailable. We will provide an update by 8:00 PM UTC.
Oct 20, 15:41 EDT

Oct 20, 2025

Amazon Web Services outage affecting Expel Workbench

Resolved - The incident has been resolved, and all systems are once again fully available. No customer data was lost.
Oct 20, 08:35 EDT

Update - We are continuing to monitor for any further issues.
Oct 20, 08:24 EDT

Update - Expel Workbench is fully operational, has processed the full backlog of alerts, and is ingesting and processing current alerts normally. We will continue to monitor and provide additional updates as necessary.
Oct 20, 07:59 EDT

Update - We are continuing to monitor. Workbench continues to process the backlog of alerts.
Please note that no customer data was lost as a result of the AWS outage. We will post the next update at 12:00pm UTC.
Oct 20, 07:31 EDT

Update - We are continuing to monitor. Workbench continues to process the backlog of alerts. Amazon reports that it has mitigated the underlying the DNS issue, and most AWS Service operations are succeeding normally now.
Please note that no customer data was lost as a result of the AWS outage. We will post the next update at 11:30am UTC.
Oct 20, 07:04 EDT

Update - We are continuing to monitor. Workbench is working the backlog of alerts. Please note that no customer data was lost as a result of the AWS outage. We will post the next update at 11:00am UTC.
Oct 20, 06:33 EDT

Monitoring - Amazon Web Services reported an outage affecting AWS services in the US-EAST-1 region starting at approximately 06:50am UTC. AWS communicated that it identified the root cause and took mitigation actions, and that it’s seeing significant signs of recovery.

This outage is affecting how Expel Workbench ingests and processes alerts, as well as how we communicate with customers. At this time, Expel Workbench is operating normally. Our systems are working through a backlog of security device data.
Oct 20, 06:06 EDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Failures sending messages to Microsoft Teams channels

Resolved - The incident has been resolved, and all systems are once again fully available. All Microsoft Teams messages from Workbench that failed during the incident have been successfully delivered.
Oct 17, 02:59 EDT

Update - We are continuing to monitor. Workbench continues to successfully send MS Teams messages. We will post the next update at 07:00am UTC.
Oct 17, 02:32 EDT

Monitoring - The upstream provider confirmed that they resolved the problem. Workbench is now successfully sending messages to Microsoft Teams channels. We will continue to monitor as Workbench retries to send messages that failed because of this issue. We will post an update at 06:30UTC.
Oct 17, 02:13 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 17, 01:56 EDT

Investigating - At 01:09UTC Oct 17th 2025, we began experiencing a problem with an upstream messaging provider that is preventing Workbench from sending automated messages to Microsoft Teams channels. We escalated the incident to the provider. They identified the cause of the problem and are working on a fix. We will provide an update by 06:30am UTC.
Oct 17, 01:55 EDT

Oct 16, 2025

No incidents reported.