Identified - On May 19, Wiz made a change to its API that impacted Expel’s ability to sync alert statuses from Workbench back to Wiz. As a result, we have temporarily disabled the status syncing feature while we work on a fix.
Importantly, this issue does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding to those alerts.
We’re actively collaborating with Wiz to update the integration and restore status syncing functionality. While we don’t have a specific timeline to share yet, we’ll provide an update as soon as the fix is deployed and syncing is re-enabled.
Thank you for your understanding.
Jun 11, 2025 - 13:13 EDT
Importantly, this issue does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding to those alerts.
We’re actively collaborating with Wiz to update the integration and restore status syncing functionality. While we don’t have a specific timeline to share yet, we’ll provide an update as soon as the fix is deployed and syncing is re-enabled.
Thank you for your understanding.
Jun 11, 2025 - 13:13 EDT
Identified - Microsoft is rolling out deprecation of legacy Exchange tokens that may prevent your users from being able to report emails using the Expel custom Office 365 Phishing button.
Expel is working on development and testing of an updated Expel O365/M365 Phishing button for web and desktop applications that will work with the NAA authentication scheme.
Until Expel is able to deploy the newly developed Phishing button, you should follow the instructions from Microsoft (https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off) to enable legacy tokens for your tenant. It can take up to 24 hours for this change to take effect.
Contact support if you need assistance with this process.
Mar 17, 2025 - 10:03 EDT
Expel is working on development and testing of an updated Expel O365/M365 Phishing button for web and desktop applications that will work with the NAA authentication scheme.
Until Expel is able to deploy the newly developed Phishing button, you should follow the instructions from Microsoft (https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off) to enable legacy tokens for your tenant. It can take up to 24 hours for this change to take effect.
Contact support if you need assistance with this process.
Mar 17, 2025 - 10:03 EDT
Monitoring - As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device have coverage and alerts are being processed.
We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench).
Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Apr 28, 2025 - 10:34 EDT
We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench).
Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Apr 28, 2025 - 10:34 EDT
Workbench availability
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Workbench login
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Workbench features
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Investigative actions
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Notifications
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Email
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Slack
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Ticketing systems (via email, such as Jira)
Operational
PagerDuty
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Opsgenie
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ServiceNow
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Assembler connectivity
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Alert ingestion
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Slack channels for customers
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Phishing submissions
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Infrastructure Maintenance Jun 16, 2025 10:00-11:00 EDT
We will be undergoing routine maintenance between 10:00 - 11:00am ET on June 16th.
All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Posted on Jun 10, 2025 - 21:00 EDT
All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Posted on Jun 10, 2025 - 21:00 EDT