Service Update: Orca Security Integration
Identified - We’re upgrading our API connection and that may impact delivery of some alerts to Workbench.

We are actively investigating and collaborating on a solution to ensure the consistent and complete delivery of all alert data.

Please reach out to Orca if you’d like additional information.

Thank you for your patience and understanding as we work through this.
Nov 12, 2025 - 10:28 EST
Service Update: Wiz Alert Status Syncing
Identified - On May 19th, we temporarily disabled the alert status syncing feature between Expel Workbench and Wiz due to an identified error.

Importantly, this does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding.

We will share an update as soon as the fix is deployed and syncing is re-enabled.

Thank you for your understanding.
Jun 11, 2025 - 13:13 EDT
Workbench availability Operational
Workbench global network connectivity Operational
Workbench login Operational
Workbench features Operational
Investigative actions Operational
File uploads Operational
Notifications Operational
Email Operational
Slack Operational
Teams Operational
Ticketing systems (via email, such as Jira) Operational
PagerDuty Operational
Opsgenie Operational
ServiceNow Operational
Assembler connectivity Operational
Alert ingestion Operational
Slack channels for customers Operational
Phishing submissions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Infrastructure Maintenance Nov 18, 2025 05:00-06:00 EST

We will be undergoing routine maintenance between 05:00 - 06:00 ET on November 18. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Posted on Nov 10, 2025 - 15:22 EST
Nov 13, 2025

No incidents reported today.

Nov 12, 2025

Unresolved incident: Service Update: Orca Security Integration.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 EST
Scheduled - We will be undergoing routine maintenance between 00:00 - 01:30a ET on November 5. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Oct 31, 15:41 EDT
Nov 4, 2025

No incidents reported.

Nov 3, 2025
Wiz Console Login Issues
Resolved - Analysts are able to successfully SSO into the Wiz console. Incident is closed.
Nov 3, 14:43 EST
Monitoring - Analysts are starting to successfully SSO into the Wiz console. We will continue to monitor the situation. We will provide an update by 3:00pm ET.
Nov 3, 13:55 EST
Update - We have reached out to Wiz and waiting to hear back. We will provide an update by 1:50pm ET.
Nov 3, 12:50 EST
Investigating - At 10:50am ET, we began experiencing a problem with pivoting to Wiz console that resulting in some degraded analyst triage experience. We will provide an update by 12:50pm ET.
Nov 3, 11:56 EST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

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