Stopped Ingesting Microsoft Defender for Identity
Update - As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device have coverage and alerts are being processed.
We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench). Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Mar 28, 2025 - 09:38 EDT
Monitoring - We have confirmed all Microsoft Defender XDR devices are enabled and ingesting data, and we are working to reprocess alerts.

We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible. (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench) Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Mar 27, 2025 - 18:40 EDT
Identified - As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device will have coverage restored shortly and begin reprocessing alerts.
We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible. We will provide a status update once we have enabled all onboarded Defender XDR devices.
In the meantime, please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Mar 27, 2025 - 17:29 EDT
Expel Office 365 Phishing button
Identified - Microsoft is rolling out deprecation of legacy Exchange tokens that may prevent your users from being able to report emails using the Expel custom Office 365 Phishing button.

Expel is working on development and testing of an updated Expel O365/M365 Phishing button for web and desktop applications that will work with the NAA authentication scheme.

Until Expel is able to deploy the newly developed Phishing button, you should follow the instructions from Microsoft (https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off) to enable legacy tokens for your tenant. It can take up to 24 hours for this change to take effect.

Contact support if you need assistance with this process.
Mar 17, 2025 - 10:03 EDT
Workbench availability Operational
Workbench global network connectivity Operational
Workbench login Operational
Workbench features Operational
Investigative actions Operational
File uploads Operational
Notifications Operational
Email Operational
Slack Operational
Teams Operational
Ticketing systems (via email, such as Jira) Operational
PagerDuty Operational
Opsgenie Operational
ServiceNow Operational
Assembler connectivity Operational
Alert ingestion Operational
Slack channels for customers Operational
Phishing submissions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Infrastructure Maintenance Apr 9, 2025 05:00-06:00 EDT

We will be undergoing routine maintenance between 05:00 - 06:00am ET on April 9th. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Posted on Apr 01, 2025 - 12:54 EDT
System Metrics Month Week Day
Workbench global network connectivity ?
Fetching
Workbench availability ?
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Unresolved incident: Stopped Ingesting Microsoft Defender for Identity.

Mar 27, 2025
Mar 26, 2025
Workbench Login
Resolved - This incident has been resolved.
Mar 26, 19:00 EDT
Monitoring - We have identified the issue and issued a fix.
Mar 26, 16:58 EDT
Investigating - We are aware of intermittent login failures for Workbench. We are actively investigating. We will provide an update at 5:30 EST.
Mar 26, 16:41 EDT
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 05:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 EDT
Scheduled - We will be undergoing routine maintenance between 05:00 - 06:00am ET on March 26. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Mar 19, 14:42 EDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 EDT
Scheduled - We will be undergoing routine maintenance between 06:00 - 07:00 ET on March 19th. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Mar 13, 12:08 EDT
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