Stopped Ingesting Microsoft Defender for Identity
Update - We are continuing to monitor for any further issues.
Jun 16, 2025 - 16:13 EDT
Monitoring - As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device have coverage and alerts are being processed.

We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench).

Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Apr 28, 2025 - 10:34 EDT
Service Update: Wiz Alert Status Syncing
Identified - On May 19, Wiz made a change to its API that impacted Expel’s ability to sync alert statuses from Workbench back to Wiz. As a result, we have temporarily disabled the status syncing feature while we work on a fix.

Importantly, this issue does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding to those alerts.

We’re actively collaborating with Wiz to update the integration and restore status syncing functionality. While we don’t have a specific timeline to share yet, we’ll provide an update as soon as the fix is deployed and syncing is re-enabled.

Thank you for your understanding.
Jun 11, 2025 - 13:13 EDT
Workbench availability Operational
Workbench global network connectivity Operational
Workbench login Operational
Workbench features Operational
Investigative actions Operational
File uploads Operational
Notifications Operational
Email Operational
Slack Operational
Teams Operational
Ticketing systems (via email, such as Jira) Operational
PagerDuty Operational
Opsgenie Operational
ServiceNow Operational
Assembler connectivity Operational
Alert ingestion Operational
Slack channels for customers Operational
Phishing submissions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Infrastructure Maintenance Jul 24, 2025 03:00-03:45 EDT

We will be undergoing routine maintenance between 03:00 - 03:45 AM ET on July 24th. During the maintenance window, alert ingestion might be impacted briefly.

No alerts will be missed, only slightly delayed.
Posted on Jul 17, 2025 - 21:27 EDT
Jul 18, 2025
Workbench Availability
Resolved - The incident has been resolved, and all systems are once again fully available. No customer data was lost, and SOC operations were not impacted.
Jul 18, 13:47 EDT
Monitoring - We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.
Jul 18, 11:57 EDT
Investigating - At 11:15 EST, we began experiencing a problem with Workbench that is causing degraded performance. We will provide an update by 12pm EST.
Jul 18, 11:30 EDT
Jul 17, 2025
Infrastructure updates
Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 EDT
Scheduled - We will be applying updates to our assembler infrastructure beginning at 2025-07-17 07:00 UTC (03:00 US/Eastern). We expect it to take no longer than 1 hour. During this time, alert ingestion from devices behind assemblers will be delayed. No alerts will be lost.
Jul 17, 03:00 EDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Database maintenance
Completed - The scheduled update has been completed. All is working as expected.
Jul 11, 05:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:00 EDT
Scheduled - We will be undergoing routine maintenance between 05:00 - 05:30 ET on July 11. During the maintenance window, there is no anticipated downtime.

All notifications and alerts will be processed during the maintenance window. We will be updating the way we connect to the database. If something goes wrong, we will revert the way we connect to the database in a couple of minutes. This has been tested in staging with no downtime.

This will improve the reliability and speed of the site and API.
Jul 3, 17:08 EDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Alert Ingestion Delay for AWS Cloudtrail Events
Resolved - The backlog has been processed. The incident has been resolved. No customer data was lost, and SOC operations were not impacted.
Jul 9, 19:37 EDT
Update - The backlog is still being processed. We will provide another update by 7:30pm ET.
Jul 9, 19:00 EDT
Monitoring - We have implemented a fix and believe the incident to be resolved. We are currently processing the backlog. We will provide another update by 7pm ET.
Jul 9, 18:32 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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