Expel, Inc. Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2025 - 00:00 EDT

Scheduled - We will be undergoing routine maintenance between 12:00 - 03:00 ET on September 18. During the maintenance window, alert ingestion may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Sep 18, 2025 00:00-03:00 EDT

Service Update: Wiz Alert Status Syncing

Identified - On May 19, Wiz made a change to its API that impacted Expel’s ability to sync alert statuses from Workbench back to Wiz. As a result, we have temporarily disabled the status syncing feature while we work on a fix.

Importantly, this issue does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding to those alerts.

We’re actively collaborating with Wiz to update the integration and restore status syncing functionality. While we don’t have a specific timeline to share yet, we’ll provide an update as soon as the fix is deployed and syncing is re-enabled.

Thank you for your understanding.
Jun 11, 2025 - 13:13 EDT

Workbench availability Operational

Workbench global network connectivity Operational

Workbench login Operational

Workbench features Operational

Investigative actions Operational

File uploads Operational

Notifications Operational

Email Operational

Slack Operational

Teams Operational

Ticketing systems (via email, such as Jira) Operational

PagerDuty Operational

Opsgenie Operational

ServiceNow Operational

Assembler connectivity Operational

Alert ingestion Under Maintenance

Slack channels for customers Operational

Phishing submissions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2025

Unresolved incident: Scheduled Infrastructure Maintenance.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

Console Login Issues - Impacting certain SSO and Wiz Accounts

Resolved - Wiz have confirmed that they have resolved the issue and our SOC Analysts are now able to triage and investigate Wiz alerts.
Sep 9, 09:34 EDT

Update - We are continuing to work on a fix for this issue.
Sep 9, 09:22 EDT

Identified - There is a known issue with Wiz. This is preventing our ability to triage and investigate Wiz alerts. Wiz have identified the root cause and a fix is being implemented (https://status.wiz.io/).

As an interim workaround for impacted customers, we are going to promote/verify any critical or high Wiz alerts that come into the queue
Sep 9, 09:17 EDT

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

Scheduled Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 EDT

Scheduled - We will be undergoing routine maintenance between 04:00 - 05:00 ET on September 4. During the maintenance window, Workbench may be intermittently unavailable or slow.

All notifications and alerts will be processed during the maintenance window, but may be affected by intermittent delays.
Aug 27, 11:58 EDT